Shipping
How long will it take to manufacture my order?
All our items are made to order and we have a lead time of 4-6 weeks.
How long will delivery of my ordered items take?
Local (Cape Town): 1-3 working days
The rest of SA: 3-7 working days
Which shipping company do you use?
We make use of a door-to-door courier service with direct deliveries across South Africa and the shipping rate will appear at checkout.
Payment
What payment methods are accepted?
You can pay via EFT or the Payfast portal.
Is buying online safe?
Yes, and our secure online payment options offer added protection.
Orders & Returns
Can I place a custom order?
For any custom order requests, please send us an email with a detailed description of what you would like to info@wovenhome.co.za.
How can I cancel or change my order?
You can change or cancel your order within 36 hours of placing it by sending us an email to info@wovenhome.co.za.
Do I need an account to place an order?
You can place an order without creating an account on our website.
How do I track my order?
Once your order has been completed, an email will be sent to you with your tracking number.
Can I return a product?
We do accept returns of faulty/defective items. Please contact us on info@wovenhome.co.za to log a return.